Message templates

A template is a pre-written message you drop into the inbox with a single keystroke. It carries variables (guest name, stay dates, Wi-Fi password…) replaced on the fly.

Create a template

Open Messages → Templates → + New. Fill in:

• Internal name ("Late arrival confirmation")
• Short shortcut ("/late") to insert it quickly
• Subject (for emails)
• Body with variables {{firstname}}, {{check_in_date}}, {{room_number}}…
• Language (build an EN and FR version of the same template)

Available variables

Most common ones:

• {{firstname}}, {{lastname}}, {{guest_email}}
• {{check_in_date}}, {{check_out_date}}, {{nights}}
• {{room_type}}, {{room_number}}
• {{property_name}}, {{property_address}}, {{wifi_password}}
• {{total_amount}}, {{balance_due}}

Insert in a reply

In the message editor, type / to open the template picker. Arrow keys to pick, Enter to confirm. Variables are auto-substituted from the linked reservation.

Shared vs personal templates

A template can be shared with the whole team or personal (only you see it). Handy for personal signatures or follow-up notes.