Heroes accepts credit cards (Visa, Mastercard, Amex) and SEPA direct debit for the eurozone. Change it from your account — no need to contact support.
Credit card
Profile → Subscription → Payment method. Click Edit and enter the new card. 3D Secure verification if your bank requires it.
The old card is disabled immediately; the new one is tested with a €1 hold then voided.
SEPA direct debit
Same page, click Switch to SEPA. Sign the mandate online (checkbox). First debit after 5 business days of pre-notification, as the regulation requires.
B2B invoicing
Billing to your company? Enter your EU VAT number under Subscription → Billing details. Heroes applies reverse-charge VAT if eligible.
Payment failure
If your card is refused, Heroes retries 3 times over 7 days (D+1, D+3, D+7). You receive an email each time. After the 4th failure, access is restricted to read-only until resolved.
Request a legal entity change
If your property changes companies (sale, restructuring), contact support. History migration is free; the new subscription resumes where the old one left off.
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