Custom reports and BI

Beyond ready-made reports, Heroes lets you build custom dashboards with industry-standard hotel KPIs (ADR, RevPAR, occupancy, GOPPAR…).

Native reports

Reports opens a library of ready dashboards:

• Sales per day, per OTA, per segment
• Occupancy per room, type, period
• ADR (Average Daily Rate) and RevPAR
• Pacing (forward bookings vs last year)
• Channel mix
• Team performance (tasks per day, average time)

Build a custom report

Reports → + New report. A drag-and-drop builder lets you:

• Pick a source (reservations, invoices, tasks…)
• Define dimensions (date, type, OTA…)
• Define measures (count, sum, average…)
• Choose visualisation (table, line, bars, pie, KPI)

Share a report

A report can be private, shared with the team or pinned to the property dashboard. You can also schedule it for auto-delivery (PDF email every Monday).

Plug an external BI tool

For deeper analytics, expose data to Power BI, Tableau, Metabase or Looker via:

• REST API (see API keys and webhooks)
• Nightly SFTP export (Pro+ plan)
• PostgreSQL read replica (Enterprise plan, on request)

Best practices

Cap each dashboard to 5-7 widgets to keep it readable. Favour comparisons (vs last year, vs forecast) over raw numbers.