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Reservations

Create a manual reservation

Add a walk-in or phone booking in under a minute.

Updated on 19 May 2026

Three ways to record a reservation: from the Reservations page, by dragging on the Planning grid, or via the "+" quick menu in the header.

This is the fastest path. On the Gantt grid, click-drag along the room's row from the arrival day to the departure day. A mini-form opens:

  • Guest name (auto-searches your existing database)
  • Email / phone (either is enough)
  • Adults / children
  • Rate (auto-computed from your prices, editable)

Hit Confirm and the reservation lands on the grid immediately.

From Reservations

Open Reservations+ New reservation. The full form (extras, special requests, promo code…) slides in from the right. Best for long stays or group bookings.

Statuses

A new reservation defaults to Confirmed. You can also create an Option (held 48h without payment) or Pending (quote sent, awaiting validation).

Notifications

If you provide an email, the guest auto-receives the confirmation and PDF voucher. Toggle off from Settings → Messages.

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